Australian Security Industry Association Limited Logo

Eagle Security Services is a proud member of ASIAL

Eagle Security Services (Tas) Pty. Ltd. adheres to the ASIAL Code of conduct, and is published below. In accordance with this Code of Conduct, any business or individual may contact us via our Contacts page in order to register any concerns or complaints they may have.

The Code of Conduct is effective immediately for new ASIAL Membership applicants and from 27 April 2011 for existing ASIAL Members.

ASIAL Code of Professional Conduct – As adopted by the ASIAL Board on 24 February 2011.

1. For the purposes of ASIAL’s Code of Professional Conduct (the Code), Members shall include, as applicable, any of their employees and contractors.

2. Members shall conduct their activities in a professional and competent manner with respect for the public interest, maintaining the privacy and confidentiality in their dealings, and shall at all times act with integrity in dealing with clients, employees or sub-contractors, past and present, with their fellow Members and with the general public. The objective of the Code is for Members to adopt best practice industry standards.

3. Members shall not intentionally disseminate false or misleading information, whether written, spoken or implied, nor engage in false, misleading or deceptive conduct or otherwise bring the security industry into disrepute. Members have a duty to maintain truth, accuracy and good taste in advertising and sales promotion.

4. Members shall not represent conflicting or competing interests except with the express consent of those concerned given only after full disclosure of the facts to all interested parties.

5. Members shall refrain from knowingly associating with any enterprise, which uses improper or illegal methods for obtaining business.

6. Members shall not intentionally injure the professional reputation or practice of another Member.

7. Members shall comply with all applicable State and Federal legislation covering security providers and in particular statutory obligations, including but not limited to matters relating to consumer laws, occupational health and safety and workplace relations laws.

8. ASIAL is to be informed when the Member’s attention has been drawn to any breach by that Member of the Code.

9. Members shall help to improve the body of knowledge of the profession by exchanging information and experience with fellow Members, participating in industry related programs designed to raise the standard of service delivery, and by applying their special skill and training for the benefit of others.

10. Members shall refrain from using their relationship with the Association in such a manner as to state or imply an official accreditation or approval beyond the scope of membership of the Association and its aims, rules and policies.

11. Members shall cooperate with fellow Members in upholding and enforcing the ASIAL Code of Professional Conduct.

12. Members shall have in place procedures to deal appropriately and promptly with complaints about the provision of its services and actively engage in the resolution of complaints raised via ASIAL’s Dispute Resolution Policy and Procedure.

13. Members shall maintain appropriate and accurate records in accordance with all relevant statutory requirements.

14. Where an alleged breach of this Code is appropriately brought to the attention of ASIAL, then ASIAL will in the first instance raise this matter in writing with the Member. ASIAL will provide the Member with the opportunity to take remedial action, if that is appropriate under the circumstances, or where remedial action should have been but has not been carried out by the Member, then ASIAL is to inform the Member that it will take the appropriate disciplinary action by way of a show cause notice why their membership should not now be cancelled.

Tas Government Logo

Department of Justice – Tasmania

Crowd Controllers Code of Conduct – This Code of Conduct is formulated under the provisions of Section 38A of the Security and Investigations Agents Act 2002.

This Code of Conduct applies to Crowd Controllers undertaking duties within Tasmania and was issued by the Commissioner for Corporate Affairs under section 38A of the Security and Investigations Agents Act 2002 (the Act) and is current from 4 January 2011. Failure to comply with this code of conduct may result in suspension or cancellation of a licence.

It is a condition of a crowd control licence that the holder of a licence signs and complies with the provisions of this Code of Conduct. The holder of a licence must wear an identifying number
and carry their licence with them at all times when they are on duty.

The Code outlines the responsibilities for ALL persons carrying out tasks relating to crowd controllers in Tasmania. This Code of Conduct will:

  • Promote consumer and community confidence;
  • Ensure the safety of the community and employees;
  • Promote ethical and professional conduct; and
  • Ensure that operators comply with applicable Tasmanian legislation in particular the Security and Investigations Agents Act 2002.

Minimum Standards of the Code of Conduct – A person engaged in the provision of crowd control services shall:

  • Perform duties in accordance with the law;
  • Only engage in legal employment. This means that crowd controller will not work ‘off the books or for cash in hand’;
  • Encourage a professional and supportive working relationship with Law Enforcement agencies;
  • Not admit persons into the venue if are aware that the person is under the influence of drugs or in possession of drugs;
  • Be fully informed about issues of drug abuse and the illegal use of drugs. Take action and report any witnessed drug use or the sale of drugs whilst employed;
  • Do not reveal security information, arrangements or personal details in connection with their employment, unless this information is provided to authorised persons when requested by authorised persons; and
  • Ensure that they are licensed under the law and have completed all the current training units and refresher courses.

Adhere to all Liquor Licensing legislation by; –

  • Refusing intoxicated, violent, argumentative or underage persons entry into licensed premises;
  • Taking necessary action by informing management/bar staff if patrons have consumed alcohol in excess, to ensure that responsible serving or alcohol compliance is maintained;
  • Carefully monitoring the actions of patrons so that anti social behaviour is easily detected and actioned according to legislation; and
  • Awareness of the appropriate use of alcohol through education and training.

Display Responsible conduct;

Be aware what is expected by management and the general public in their role as a crowd controller;

Avoid potential conflicts of professional interest;

Communicate professionally and courteously to all patrons and use mediation and negotiation as the primary methods to stop undesirable behaviour;

Ensure a ‘duty of care’ and professional support is given to all persons in their workplace and in the surrounding environment;

Not use undue force in the course of their duties, threaten, participate or encourage others to participate in assault;

Not be under the influence of alcohol or illegal drugs, prior to or whilst on duty; and

Be aware of fire procedures and the effective use of other emergency management equipment at the venue.

Communicate with other crowd controllers, managers, and the authorities regarding anti-social behaviour and informing the relevant parties if known persons of interest are seen in the immediate area.

At all times perform duties ethically, with integrity and behave in a manner that upholds the professionalism of the Crowd Control Industry.